Recent establishment of degree programs in quality and reliability at several leading American academic institutions provides evidence that quality is making ivory tower in-roads. One critical difference in the orientations of U.S. and Japanese firms is in the shouldering of responsibility for product/service quality and reliability. (MLW)

A remarkable transformation has been accomplished by Japanese industry. One factor leading to the success of this transformation has been the development of a unique approach to quality problems and the formation of national program to assist in the implementation of this approach. Describes this manufacturing process and contrasts it with…

This collection of essays presents a set of standards to be considered for use in the delivery of U.S. credit-abroad programs and is designed to serve as a primer for institutions considering the development of such standards. The essays include: (1) "Introduction: A Growing Trend in Educational Delivery" (John Deupree), which discusses…