Examines experimental research reports and published practitioner accounts to show that few users, even "experienced" users, used a word-processing package at anywhere near its full potential. Encourages students in two postsecondary institutions in Japan to use word processing more fully, but finds little improvement. Discusses the need…

A project using on-campus electronic mail (e-mail) to teach communicative writing in English as a Second Language to Japanese junior college students is described. The project had three stages: (1) planning; (2) piloting with a small group of students; and (3) implementation in three large classes (n=55, 28, 36). The aim was to help students write…