The global talent gap is a consequence of skills mismatch among job seekers. Although micro-credentials appeared to be a potential solution to narrow the talent gap, it is unclear how they can be effectively implemented in a structured academic pathway. The purpose of this study is to explore the potential of a proposed micro-credential model for…

Purpose: The purpose of this paper is to articulate how the user experience (UX) approach was initiated and integrated into the centre's scope of operations with the objective of improving the e-learning layout on the D2L learning management system (LMS). One of the most effective ways to collect user feedback has historically been to evaluate…

This report provides an overview of the nature of open universities derived from the responses from 28 open universities in the Commonwealth. The data not only provide a snapshot of the nature of OUs, but also show some evidence of the influence of the COVID-19 pandemic on open universities where institutions had to move all their learning and…

The purpose of this research is to examine the relationship between factors leading to student loyalty in open and distance learning universities. Specifically, this research explores the relationship between perceived service quality, perceived e-service quality, and university image as mediators of student loyalty in Open University Malaysia…

Purpose: This purpose of this paper is to explore the future of open universities (OUs), particularly in developing Asia, focusing on the potential risks associated with technological solutionism, or the popular belief that educational problems can be readily solved through technological means. This exploration is pertinent as the initial…

Social demand for higher education has more than doubled in the past 20 years. However, only one-third of all countries' higher education systems are enrolling more than 50% of the traditional age cohort. Despite major advancements in achieving higher levels of access and participation, inequalities and inequities in higher education persist and…

The rapid worldwide expansion of enrolment in higher education (HE) has led to greater diversity among students, with more first-generation learners, HE returnees, and disadvantaged groups. Yet, inequalities in participation persist and have worsened during the COVID-19 pandemic. The implementation of flexible learning pathways (FLPs) can help HE…

This study investigated the relationships among justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer behavioural outcomes (trust, word of mouth, repurchase intention, and loyalty). This study adopted a cross-sectional survey approach and data were collected…

Like all organisations, good governance is a fundamental requirement for the responsible and accountable management of universities in general and open universities in particular. This is to ensure that these (open) universities remain relevant to their mission of facilitating unfettered access to higher education for citizens and at the same time…

Open University Malaysia (OUM) is progressively moving towards implementing assessment on demand and online assessment. This move is deemed necessary for OUM to continue to be the leading provider of flexible learning. OUM serves a very large number of students each semester and these students are vastly distributed throughout the country. As the…

Integration of "Mobile Learning" (m-learning) in Open and Distance Learning (ODL) systems can play a crucial role in reducing the "Digital Divide" and strengthening "Democratization of Education" by providing quality educational opportunities and access to information quickly at affordable cost in Commonwealth Asian…

In this theoretical study, the researcher tries to shed light on the modern strategy of education, Mobile learning is this strategy, which has become a reality that exists in the educational institutions and aims researcher of this study. Trying to figure out the reality of Mobil Determining if the mobile learning is part of the E-Learning. Trying…

Wawasan Open University (WOU) provides working Malaysians access to quality higher education via Open Distance Learning (ODL). As admission of students involves students from diverse backgrounds, including diversity of ability, age groups and educational backgrounds, WOU faces the real challenge of effectively engaging and supporting these…

While quality measures in higher education in general have gained significant and growing attention over the past 30 years, questions remain about quality in open universities. This research was an international comparative case study focusing on perceptions of quality and quality assurance (QA) in learner support areas at open universities. The…

This paper presents an empirical study aiming on investigating ODL students' perception and adoption of SCORM Compliant Learning Object (SCLO). With the increasing use of SCLO in recent years, a better understanding and implementation of effective instructional resources is necessary to meet the diverse needs of ODL students and enhance their…