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KM Critical Success Factors: A Comparison of Perceived Importance Versus Implementation in Malaysian ICT Companies
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Chong, Siong Choy – Learning Organization, 2006
Purpose: This research examines the level of perception and implementation of 11 identified knowledge management (KM) success factors and their differences among the information and communication technology (ICT) companies operating in Malaysia. Design/methodology/approach: The survey data was obtained from a study of 427 middle managers from 194…
Descriptors: Foreign Countries, Knowledge Management, Success, Program Implementation