Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its…

For some colleges and professors, classified research promises prestige and money. Powerhouses like the Massachusetts Institute of Technology and the Johns Hopkins University have for decades run large classified laboratories. But most other universities either do not allow such research or conduct it quietly, and in small doses. The…

The Association Supporting Computer Users in Education (ASCUE) is a group of people interested in small college computing issues. It is a blend of people from all over the country who use computers in their teaching, academic support, and administrative support functions. ASCUE has a strong tradition of bringing its members together to pool their…