Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…

Are services that were once intended to be exclusively available to the distance learning population now typically available for all users in a university community? This article seeks to investigate this question using two different methods. First, an unobtrusive study of 100 library Websites was conducted to determine whether these libraries…

The third Electronic Resources & Libraries (ER&L) conference gathered at Georgia Institute of Technology's Global Learning and Conference Center in Atlanta, Georgia, March 18-21, 2008. Over 360 attendees, from six countries and from 80% of the United States, represented their libraries and organizations resulting in a diverse and…

In 1980 a survey was conducted of 600 hospital libraries within the Kentucky-Ohio-Michigan Regional Medical Library (KOMRML) Network (Region V of the National Library of Medicine's RML Program) in order to gather managerial information on library users; facilities; holdings; procedures; services; administration; personnel; budget; expenditures;…

Designed to ensure that all Library of Michigan/Library for the Blind and Physically Handicapped (LM/LBPH) network libraries provide uniform, quality service to patrons in their service areas, these standards will serve both as the basis for a formal written agreement between each of the 12 network libraries and LM/LBPH, and as a minimum…

This report presents the Library of Michigan's (LM) long term plan for the period of March, 1997 to September, 1999. The external and internal initiatives of the Board of Trustees are first highlighted. Then, following the Library of Michigan vision statement, four topics are discussed. These each include an outline of the objective and the…

The Kalamazoo Public Library recently won an election that increased local library tax support from 2.8074 mills to 4 mills. Knowing why the election was being held, when information on the issue(s) would be communicated to voters, and how the information would be disseminated contributed to its success. The funding provides for renovations, a new…

In 1986, a study was conducted to examine the status of the libraries and learning resource centers (LRC's) at Michigan community colleges. A questionnaire was used to gather background on the colleges, and information on the types and scope of services provided by the libraries/LRC's, their organizational structure, resource allocation, and key…

THIS STUDY WAS CONCERNED WITH THE PROBLEM OF DEFINING THE CONTENT OF THE CURRICULUM FOR MASTER'S DEGREE PROGRAMS IN LIBRARY SCIENCE. THE SPECIFIC AREA EXPLORED BASIC OR INTRODUCTORY REFERENCE. THE STUDY WAS DESIGNED TO (1) OBTAIN THE JUDGMENTS OF PRACTICING REFERENCE LIBRARIANS RELATIVE TO THE USEFULNESS OF A SELECTED LIST OF BASIC REFERENCE…

Site-visit reports for 12 correctional facilities libraries are summarized using the headings of the Policy Directive for Institutional Library Services, and centering only on the general libraries. Libraries studied are categorized as either adequate, minimum but functional, or inadequate. Observations and specific recommendations are presented…

This report presents the methodology and results of a patron use and satisfaction survey conducted during four one-week periods in 1997-98 at the Ferndale Public Library (Michigan). Survey questions focused on patron self-description, library use, and resource evaluation. In all, 1,424 surveys were distributed and 1,222 returned for a response…

In November 1991, the State Librarian (Michigan) established a committee to review and revise the standards of service for the blind and physically handicapped. These revised standards define the general responsibilities of Michigan subregional libraries to their regional libraries and their borrowers. Responsibilities cover basic services such as…

The Library of Michigan administers the Public Library Personnel Certification Program for Michigan. This handbook clarifies the certification guidelines and terminology used by the Library of Michigan staff and explains the procedures to be used by public libraries. Information on the following is provided: the certification program;…

A survey of interlibrary loan (ILL) staffing levels in Michigan academic libraries was conducted in 1994 to examine the relationship between ILL transaction volume and staffing patterns. Results show that departments with the largest volume needed additional staff; inadequate staffing levels caused blurring of job descriptions; and that ILL staff…

This study investigated the post-master's educational needs and interests of information professionals. The population for the study consisted of members of the library associations of Michigan, Ohio, Indiana, and Ontario, Canada. About 78 percent of the respondents held a master's degree in library science, 22 percent a master's degree in another…