Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

This document is the annual report of the Minnesota State Law Library. The report is divided into two main sections. In the first section, "Year in Review," accomplishments and statistical summaries are presented for the administration, outreach services, public services, and technical services departments. In addition, the following are…