Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…

Project IDEA (Innovation Dissemination for the Education of Adults), a 2-year experimental program in the utilization of innovation, was designed to demonstrate the feasibility of a comprehensive strategy for disseminating and facilitating the utilization of selected program innovations in adult education. Implementation of this strategy involved…