The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author…

This issue presents articles which, in some way, help to clarify and define library services. It is hoped that this clarification in library service will serve to secure the resources libraries need to serve the people of New York. The following articles are presented: (1) Introduction: "Clarifying and Defining Library Services" (Joseph…

This document, like its predecessor, will serve as a blueprint for and a means of communication about statewide library automation. The original plan introduced the concept of the electronic doorway library as a way to explain the changes occurring in the delivery of library services. Through 14 assumptions, 32 recommendations, and implementation…

Based in part on the work of three task forces, this report presents recommendations from the Phase II Statewide Automation Committee appointed in June 1987 to develop specific steps to implement the 20 recommendations in the library automation plan issued in May 1987, "Libraries and Technology: A Strategic Plan for the Use of Advanced…

This report focuses on the two-part mission of New York library systems and provides a vision for library systems in the 1990s and beyond. The plan's 5 goals for library systems and 18 action steps will further the dual mission: (1) serving member libraries and enabling them to improve their servcices to users; and (2) serving as a component of…