The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author…

This quarterly issue focuses on the role of New York state agency libraries in meeting the information needs of state officials and residents. The first four papers include "State Library Agencies: An Overview," based on a 1982 survey with 19 respondents (Lucille C. Whalen); "Extending the State Library's Information Services to…

In the fall of 1974, the Nassau County Library System conducted a study of the New Hyde Park Public Library at the request of that library's directing board. Relevant documents and statistics were reviewed, building usage was studied, and the library staff and community organizations were questioned. The library was analyzed in terms of the…

Situated in the Manor Oaks Elementary School, the Hillside Public Library (HPL) serves as a joint school and public library. At the request of its board of trustees, a comprehensive survey of HPL operations was conducted by the Nassau County Library System. This report presents the findings of this survey, which are to be used in future planning.…

The New York Guidance Center for Women at Rockland Community College provided educational and vocational counseling and information and advisory services through the library, career guidance workshops, public meetings, and radio programs. Individual counseling and testing of clients took place at the center, and group counseling in disadvantaged…