Students are considered to be the main "customers" in universities and polytechnics and increasingly they seek to have their needs met. This is one of the main reasons for persistent calls for the improvement of teaching in higher education. Tutors play an important role in the delivery of undergraduate education, although they are often…

This article describes Marie Clay's Reading Recovery program which provides one-half hour daily of individual instruction in reading to a school's lowest achievers. Data demonstrating the program's effectiveness and student skill maintenance are summarized. The approach is seen to be especially suitable for mainstreamed children with special…