This paper describes a journey undertaken by literacy tutors who were caught between incompatible values and needs in building apprentices' literacy. The highly literate tutors were committed to teaching critical literacy. They believed that improved literacy could support learners' aspirations to advance their prospects at work, build their…

This article argues that a focus on human capability and its development can be used to rethink the high skills policy visions favoured over recent decades. The article briefly summarises the increasing concerns with government policy formulas which have adopted a narrow focus such that skill and its accreditation is regarded as the outcome rather…

Successful workplace literacy and numeracy programs are dependent on effective strategies to recruit and then retain course participants. This article reports on the recruitment strategies used in a large workplace literacy and numeracy project involving 535 workers in 18 courses. It provides an analysis of the strategies used, their rates of…

Prior studies indicate that vocational students' literacy practices are more demanding than is generally recognised. Employing a view of literacy acquisition as socialisation, we investigated the literacy practices of trades training in Carpentry and Automotive Technology, by interviewing tutors and examined course books and student writing. A…

Many Western governments are looking to workplace literacy, language, and numeracy programs to address general skill improvement with a longterm aim of improving labor productivity. Rigorous research on these programs' effectiveness for both of these agendas, however, remains sparse and limited in scope. This article reports the findings of an…

In the wake of the technological revolution that began in the last decades of the 20th century, labour market demand for information-processing and other high-level cognitive and interpersonal skills is growing substantially. The "Survey of Adult Skills," a product of the OECD Programme for the International Assessment of Adult…

This article discusses the results of funded research that investigated how an industry training organisation in Aotearoa New Zealand embeds literacy in the workplace. Results confirm a "common-sense view" that there is not one right way to embed workplace literacy. They also reveal a number of findings about what works effectively when…

This paper reports on an ethnographically based study of entry level supermarket work. The study, carried out in a large suburban supermarket in Auckland, New Zealand, focused on the literacy and numeracy practices of supermarket assistants, all who had English as an additional language. It found that skills such as oral communication, personal…

This report comes from a three-year program of research, "Securing Their Future: Older Workers and the Role of VET." Previous work from the program looked at how well workers were matched to their jobs, based on their literacy and numeracy skills and the use of these skills in the workplace. In a continuation of that work, the research…

Purpose: The purpose of this research is to identify key factors influencing employee learning from the perspective of owners/managers. Design/methodology/research: Data were gathered from owners/managers in a total of 27 small manufacturing and services firms through interviews and analysed using content analytic procedures. Findings: The…

Purpose: The purpose of this article is to contribute to an understanding of how diverse groups of employees perceive their workplaces as learning environments, and to cast light on the learning processes of these diverse groups of employees. Design/methodology/approach: This study was designed to examine employee perceptions of: the extent to…

According to interviews with 26 human resource managers, 78 supervisors, and 226 workers in New Zealand, managers and supervisors acknowledge significant changes in the literacy demands of work and concern with the capacity to train. Employees reported less difficulty with literacy tasks than supervisors/managers believed. Examination of workplace…

This article explores how far research findings about successful pedagogies in formal post-school education might be used in non-formal learning contexts--settings where learning may not lead to formal qualifications. It does this by examining a learner outcomes model adapted from a synthesis of research into retention. The article first…

The field of industrial relations, to which labour studies and labour education are closely linked both historically and institutionally, is an interdisciplinary field and, as such, has never securely claimed a single theoretical foundation. This article draws attention to a theoretical framework that may be useful as a way of promoting discussion…

University-industry research and development links are commonplace. They offer many mutual benefits and have led to the development of significant outcomes. In the main, such linkages are in fields such as science and technology, not in research and development in workplace literacy. This article reports on a collaboration between university…