In the 2020-2021 academic year, the University of North Carolina Charlotte's J. Murrey Atkins Library conducted a strategic planning and management process centered on stakeholder inclusivity. The university had completed a 10-year strategic plan, Shaping What's Next (https://strategicplan.charlotte.edu/), and campus leaders were charged to create…

Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Today's next gen catalogs, changing cataloging rules, and diverse formats and delivery models demand that technical services…

This paper examines the extent to which public librarians are successfully prepared to engage the community in digital literacy and inclusion. A qualitative, multiple case study research design was chosen, using an analysis of policy documents and existing training programs offered by the libraries together with semi-structured interviews with…

The 24-hour/5-days-per-week (24/5) model at Belk Library & Information Commons has experienced multiple changes since first implemented in 2006. First the library started small, then expanded, then reduced, and finally expanded again. This article tells the story of a library's 24/5 evolution within the assessment cycle framework, describes…

The purpose of this study was to explore the perceptions of academic librarians on two topics: the delivery of services to students and faculty in a time of rapid technological changes and an organizational structure appropriate for delivering services to students in a time of rapid technological changes. Several researchers agree that to…

How have college and university-based archives and special collections fared over the past few years in the midst of an historically grim economic downturn? The authors conducted in-depth interviews with directors of 13 archival repositories at state universities and private colleges in the Appalachian region of Virginia, West Virginia, North…

The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for…

Everyone in the business of raising funds for graduate and professional schools knows that the effort has certain challenges. Deborah McCreery, of Widener University School of Law, identifies two main hurdles to alumni fundraising at Widener Law: (1) student loan debt; and (2) a perception problem. At Widener Law and other professional and…

In 2004, Sampson-Livermore Library at The University of North Carolina at Pembroke, began circulating laptops to its patrons. After a small pilot project, full-scale implementation occurred and the service proved to be very popular. Policies and procedures were adjusted at several steps along the way to accommodate lessons learned from the…

The Central Piedmont Community College Libraries have been successful in creating positive expectations from the CPCC community by connecting an official library logo with quality library service. The creation of the CPCC Libraries' logo CLICK was a process that spanned several months. A history of this process details the meetings and design work…