Describes a study of secondary school library media specialists that was conducted to investigate the potential use of reference transaction measures. The use of the Reference Transaction Module is explained which used three different output measures: Transaction Analysis, Reference Completion Rate, and Transactions per Student. (LRW)

Recent forms of technology which have essentially altered the types of services that libraries can provide are discussed in five articles. The areas covered include the problematic aspects of automating reference services, a successful goal oriented approach to automating reference services, and the impact of new technologies on school media…