In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for…

Presents results of survey of 52 public libraries designed to determine which circulation and overdues activities affected overdue rate. Tables summarize findings on mean overdues rate, and effects of charging fines, restricting borrowing privileges, loan period, renewing books, notices sent, telephoning, court cases, population serviced, and…

The development of the Internet and the online collections accessed by it has created major adjustments in all library functions, including collection management and budgeting. The authors share how two public libraries have come full circle in electronic collection management, beginning with early selection, followed by current weeding programs…