This study adds to a series investigating the publication patterns of refereed articles in Library and Information Science (LIS) journals by United States academic librarians (USALs). The first study covered 1993-97, and subsequent studies continued in five-year increments. This study presents data and metrics for 2013-17 from fifty-two journals:…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…