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Direct linkEverett, Shaunessy – Library Journal, 2006
Over the years, the Columbus Metropolitan Library (CML) has experimented with various continuous improvement initiatives. Some projects fizzled owing to the universal killers of grand ideas such as inertia, inconsistent implementation, lack of buy-in, "flavor of the month" attitude, and the all-time favorite: if they ignore this idea it…
Descriptors: Improvement Programs, Total Quality Management, Public Libraries, Library Administration
