To determine whether present alternatives in library education in Ohio are adequate to the educational demand, a study of potential enrollment for graduate programs in library science during the coming decade was conducted as part of the Graduate Education for Librarianship in Ohio Project. Library associates (professional staff members without…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…