Ever since the first customer relationship management (CRM) tools found their way onto North American campuses around 2002, higher education administrators have cringed at the mention of the word "customer," preferring to substitute "constituent" for the more sales-driven term. Yet, with competition for qualified candidates…

As influenza activity throughout the United States continues its gradual rise, H1N1 in particular has been the risk-management topic of the season for most colleges and universities. Among the questions being asked: Can one continue operations in the event of a campus closure? What if a faculty member is too sick to teach? What if students refuse…