The purpose of this qualitative study is to understand how operating models and organizational structure impact the effectiveness of higher education institutions for students, faculty, administrators and the broader community. In this case study, the researcher uses the Malcolm Baldrige National Quality Award Criteria (MBNQAC) to understand core…

To assist Pennsylvania school personnel in interpreting the reports resulting from that State's Educational Quality Assessment program, this manual provides information on the goals, dimensions measured, variables measured, and method used. Appendixes provide the school norms for Grade 5 and Grade 11, a Teacher Questionnaire, School Information…

The results of the Pennsylvania Educational Quality Assessment program, Phase II, are interpreted. The first section of the manual presents a statement of each of the Ten Goals of Quality Education which served as the basis of the assessment. Also included are the key items on the questionnaires administered to 5th and 11th grade students. The…

Findings of Phase I (Pilot Program) of the Pennsylvania Assessment of Educational Quality program are presented in relation to the design of the phase, the rationale for measurement, the procedures for data collection and data processing, and the results of the first analysis of the data. Tests were given to 1413 fifth graders and 1285 eleventh…

In Pennsylvania compliance with state health and safety regulations for day care center licensing is monitored by administering the Child Development Program Evaluation (CDPE). This pilot study attempted to discover key indicators of day care center quality other than those measured on the CDPE and also to find out about the relationships between…