For the past couple of decades, customer relationship management has been quietly establishing itself as the way everybody does business. Migrating to the education community only in the past five years or so, it has acquired a more genteel transcription of its acronym: constituent relationship management. However one decodes the letters, CRM is…

Academic institutions mediate online literacy practices in meaningful and significant ways. This essay explores the nature of that mediational process, using a visual-spatial method to map out and conceptualize dynamics and structures that have a bearing on the work of composition. A key argument is that composition teachers are intellectually…

This article describes how centralized presentation control systems enable IT support staff to monitor equipment and assist end users more efficiently. At Temple University, 70 percent of the classrooms are equipped with an AMX touch panel, linked via a Netlink controller to an in-classroom computer, projector, DVD/VCR player, and speakers. The…

This paper discusses how to implement networking solutions in residence halls at Arcadia University in Philadelphia. Sections of the paper include: (1) About Arcadia University; (2) Residence Halls Network; (3) How Campus Manager Helped Arcadia University; (4) What Is Campus Manager; (5) How Campus Manager Works; (6) Campus Manager Remediation…

In the spring of 2004, the Arcadia University launched MyArcadia, the campus web portal. MyArcadia gives students, faculty, and staff access to online courses and departmental web sites. The portal is also the main source for campus announcements and event listings, and provides a single sign-on link to campus email. This report gives a detailed…

This project developed a lesson authoring system, a component which provided communications between students and teachers using electronic mail, and calculus lessons which were formatively evaluated with 20 students at four high schools. The authoring system utilized word processors to write the lessons and a BASIC computer program to execute the…

Discusses the development of Pennsylvania's Information Technology Education for the Commonwealth (ITEC) program, which was mandated by legislation in 1984. Describes some of the activities of the 14 Regional Computer Resource Centers (RCRCs) which were created by ITEC to provide computer education to Pennsylvania teachers. (TW)

The report describes a project designed to meet professional development needs of Pennsylvania's practitioners in adult basic and literacy education by: (1) creating an infrastructure for guiding practitioners through classroom research with support from colleagues; and (2) linking practitioners through telecommunications. The project allowed ten…

Project Accessible eXpress Intercommunication for Staff development (AXIS) was undertaken to coordinate, unify, and systematize communications related to the staff development programs administered by Pennsylvania's Bureau of Adult Basic and Literacy Education (ABLE) by developing a unified system of print materials, online connectivity, and…

This document contains materials about and products of a practicum devoted to creating and sustaining learning communities in the digital era that was conducted by Nova Southeastern University in Winter 1996. First, human resources development programs are discussed as vehicles for creating high-performance learners, workers, and leaders who are…