Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

This report contains a series of recommendations for a uniform statistical report system for Pennsylvania public libraries, based on the assumption that many of the procedures in library work can be quantified in a meaningful manner. The types of data needed for the Commonwealth, individual library use, local reporting, and for research purposes…

This publication provides a compilation of statistical information covering Pennsylvania high school graduates in public, private and nonpublic schools for the 2004-05 school year. Information is provided on race/ethnicity, gender and intended post-high school activity of graduates, including those who are college-bound. Information is also…