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Direct linkChi, Nai-Wen; Grandey, Alicia A.; Diamond, Jennifer A.; Krimmel, Kathleen Royer – Journal of Applied Psychology, 2011
Surface acting and deep acting with customers are strategies for service performance, but evidence for their effectiveness is limited and mixed. We propose that deep acting is an effective strategy for most employees, whereas surface acting's effect on performance effectiveness depends on employee extraversion. In Study 1, restaurant servers who…
Descriptors: Emotional Response, Program Effectiveness, Employees, Extraversion Introversion
Download full textHowell-Carter, Marya, Ed.; Gonder, Jennifer, Ed. – Online Submission, 2009
The document is a summary of the conference proceedings for the 23rd Annual Farmingdale State College Teaching of Psychology Conference held on March 20-21, 2009 at the DoubleTree Hotel in Tarrytown, New York. The conference featured a keynote address by Dr. Jeffrey Nevid on Reaching and teaching the millennials: Helping today's students become…
Descriptors: Psychology, College Instruction, College Students, Age Groups
Whitehouse, Kendall – EDUCAUSE Quarterly, 2005
With funding from Alfred West, Jr., an alumnus of The Wharton School of the University of Pennsylvania and chairman of SEI Investments, Wharton Dean Patrick T. Harker established the Alfred West Jr. Learning Lab to explore ways "to reach a deeper understanding of how people learn and to push that process to a higher level using advancements…
Descriptors: Feedback (Response), Pilot Projects, Learning Laboratories, Educational Experience
