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Bevans-Gonzales, Theresa L.; Nair, Ajay T. – Journal of Vocational Education and Training, 2004
ISO 9000 is a set of quality standards that assists an organization to identify, correct and prevent errors, and to promote continual improvement. Educational institutions worldwide are implementing ISO 9000 as they face increasing external pressure to maintain accountability for funding. Similar to other countries, in the United States vocational…
Descriptors: Focus Groups, Vocational Education, Program Implementation, Improvement Programs