Distance learning is well-known to students in South Africa. Previous studies have focused mainly on face-to-face tutorials. This study aimed to investigate student support and student performance in online tutorials using the theory of transactional distance. A census survey and quantitative approach were used to achieve the research objectives.…

Student success in South African higher education institutions (HEIs) is poor and universities have not been successful in implementing strategies to improve students' learning experiences. Tutoring has been identified as an effective strategy to improve student success but is often used inconsistently and without pedagogical justification. The…