This article aims to present the Open Distance eLearning library processes for requesting information resources using the Online Public Access Catalogue (OPAC). OPAC is known as a platform used by library clients to check the availability of information resources from the entire library collection. ODeL libraries also use the OPAC, not as a…

This study assessed how an academic library implemented lean principles to enhance its electronic resource workflows and processes. Twelve librarians who managed access to electronic resources at the library participated in the study. Data were collected through interviews and observation. Reflexive thematic data analysis revealed that knowledge…

This paper identified the training strategies for distance education academic libraries that could improve remote clients' access to information resources during the Coronavirus Disease 2019 (COVID-19) pandemic. The positivism research paradigm anchored this study and employed a quantitative approach. Eighty-two (82) online questionnaire was sent…

The South African Higher Education Institution (HEI) sector had to move to 'emergency' online learning during the COVID-19 pandemic, and they embraced a humanistic approach underpinned by the need to complete the academic year in 2020 and support all students. Because this emergency online learning accelerated the digital shift, evidence of…

This paper focuses on the opportunities and challenges associated with the use of artificial intelligence (AI) in academic library operations. In the quest to render fast, effective and efficient services, academic libraries have adopted different technologies in the past. Artificial intelligence technologies is the latest among the technologies…

Academic libraries should be accessible to all students and relevant stakeholders. Students with print disabilities are found in many universities worldwide. This article examines the services and tools that are available at the North-West University (NWU) in South Africa. Literature was used to identify how services, signage, and tools that…

The paper analyzes problems of theorizing and evaluating a short series of "Library Academy" events within a Carnegie Corporation-funded project to improve library service to researchers in six South African universities. (Contains 1 table.)

Purpose: To examine and discuss the features of library portals and suggest further development of these research tools. Design/methodology/approach: The two categories of library portals (horizontal or public, and vertical) were examined to establish the characteristics of some of the portal software available in the marketplace. The study…

The six papers in this collection were presented at three sections of the Division of Regional Activities: (1) "A la recherche d'Approches adaptees aux Besoins en Documentation des Africains (In Search of an Approach Adapted to the Information Needs of Africans)" (Touria Temsamani Haji, Morocco); (2) "People's Libraries: An African…

This issue includes nine articles that address the problems of library services for off-campus higher education programs. Highlights include guidelines versus standards for library services; accreditation expectations; five program models; distance learning for library education; the public library role; and programs in Canada, the United Kingdom,…

Academic libraries in South Africa are increasingly under pressure to provide Internet-based information services. Due to the historical background (i.e., apartheid policies), however, some postsecondary institutions were better endowed than others in terms of financial resources, library personnel, material resources, and with respect to Internet…