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Direct linkRafiekah Abrahams; Patrick Ngulube – Journal of Electronic Resources Librarianship, 2024
This study assessed how an academic library implemented lean principles to enhance its electronic resource workflows and processes. Twelve librarians who managed access to electronic resources at the library participated in the study. Data were collected through interviews and observation. Reflexive thematic data analysis revealed that knowledge…
Descriptors: Foreign Countries, Academic Libraries, Electronic Libraries, Library Services
Fresen, Jill – International Journal on E-Learning, 2007
This article reports on a case study of the e-learning production unit at the University of Pretoria, South Africa. Phase 1 of the study, completed in 2003, was the design and development of a process-based quality management system for web-supported learning (WSL) using a basic ISO 9000 approach (University of Pretoria, 2003). The second phase,…
Descriptors: Teaching Methods, Foreign Countries, Comparative Analysis, Management Systems
