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Download full textSingh, Madhu, Ed.; Duvekot, Ruud, Ed. – UNESCO Institute for Lifelong Learning, 2013
This publication is the outcome of the international conference organized by UNESCO Institute for Lifelong Learning (UIL), in collaboration with the Centre for Validation of Prior Learning at Inholland University of Applied Sciences, the Netherlands, and in partnership with the French National Commission for UNESCO that was held in Hamburg in…
Descriptors: Nonformal Education, Informal Education, Recognition (Achievement), Validity
2001
This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…
Descriptors: Adult Education, Critical Incidents Method, Developing Nations, Educational Certificates
