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Direct linkTari, Juan Jose – Journal of Educational Administration, 2006
Purpose: The purpose of this paper is to study the EFQM model self-assessment in a Spanish university. Design/methodology/approach: A case study methodology is used based on five services provided by a public university in Spain. Findings: The findings show the steps that one university can follow in order to apply this exercise in a successful…
Descriptors: College Students, Program Effectiveness, Foreign Countries, Self Evaluation (Individuals)
