Purpose: The purpose of this paper is to investigate how quality culture influences the relationship between total quality management (TQM) and secondary school students' perceived service quality (PSQ). Design/methodology/approach: The authors underpin research to analyse the effect of quality culture and TQM practices on PSQ. The sample included…

Purpose: In the current education context, quality management has increasingly become a key element and more educational organizations are deciding to implement a Quality Management System. Because there are so few studies on the impact that implementation has on educational institutions, the main objective of this paper is to profile educational…

Purpose: A growing number of schools are now implementing quality management systems (QMS). As a result, studies are being conducted to assess the educational benefits of these systems and their capacity to identify areas for improvement in school processes and performance. The purpose the present study is to assess the impact of ISO:9001…

Purpose: The purpose of this study is to evaluate the application of quality management systems (QMS) based on international standards of quality in education (ISO 9001:2008) and ascertain the influence of this quality model on primary and secondary schools in Spain. Design/methodology/approach: The study was conducted in 26 publicly funded,…

Problem Statement. What the self-perceptions of higher officials in Spanish universities are about the main competencies required in their daily tasks. Purpose of Study. To analyze what the main competencies are in the professional behaviour of higher officials at Spanish universities. The improvement of their competencies through a systematic…

In this article, the author presents his study of parent participation at an international school in Spain offering the British curriculum. He used quantitative methods and administered questionnaires to gather data that reflected the views of a large proportion of the school's parent community. He administered semi-structured interviews to gain a…

The purpose of this paper is to compare the European Foundation for Quality Management (EFQM) self-assessment model in higher education institutions (HEIs) in Spain and in Jordan. Case study methodology on eight services provided by a public university in Spain and seven services provided by one public university and one private university in…

Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…

There are still many questions remain unanswered about the relationship between Organisational Learning (OL) and Continuous Improvement (CI). For example, how do OL and CI contribute to business performance? Are OL and CI equal? Do OL and CI support each other? Should OL and CI be implemented separately or together? If together, how to integrate…

Based on data from 700 companies in 20 countries, this paper records the research that investigates the contribution of organisational and technological practices to speed up New Product Development (NPD). The organisational practice is found positively correlated with the speed of NPD. However, no significant direct relationship was found between…

The role of work-based learning is a pivotal part of developing the learning region. With rates of employment at their highest for many years across Europe, the need for up-skilling the workforce in many areas will be essential to retain competitiveness and employability. This paper will focus on quality management up-skilling in small to…

Purpose: To analyse the implicit relationships among enabler agents of the European excellence model to serve as a framework for the management and improvement of the quality in higher education institutions. Design/methodology/approach: The hypotheses set out are based on the structure and meaning of the EFQM model and a review of the TQM…

Purpose: The purpose of this paper is to study the EFQM model self-assessment in a Spanish university. Design/methodology/approach: A case study methodology is used based on five services provided by a public university in Spain. Findings: The findings show the steps that one university can follow in order to apply this exercise in a successful…

This article describes the Gironacel[R] project--a virtual learning environment produced by the University of Girona. The purpose of this tool is to make it easier for students studying quality management courses within engineering schools to understand what the "quality culture" is and how to implement the ISO 9001:2000 standard in a…

From 3rd to 5th March 2008 the International Association of Technology, Education and Development organised its International Technology, Education and Development Conference in Valencia, Spain. Over a hundred papers were presented by participants from a great variety of countries. Summarising, this book provides a kaleidoscopic view of work that…