Pedagogical research and empirical studies show that student learning is encouraged by a number of general characteristics displayed by teachers (Ramsden, 1992). One of them is enthusiasm for the subject and for teaching it. User-education in research libraries is often highly repetitive and contact time with students is limited. So the question…

This paper discusses customer services in academic libraries. The first section addresses the concept of the "customer." Thereafter, the paper applies the metaphor of the producer and its consumers to the relationship between a university and its students. The second section looks at education as a process of refinement. Next, the…