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Tovote, Christina

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Customer or Refined Student? Reflections on the "Customer" Metaphor in the Academic Environment and the New Pedagogical Challenge to the Libraries and Librarians.

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Tovote, Christina – 2001

This paper discusses customer services in academic libraries. The first section addresses the concept of the "customer." Thereafter, the paper applies the metaphor of the producer and its consumers to the relationship between a university and its students. The second section looks at education as a process of refinement. Next, the…

Descriptors: Academic Libraries, Active Learning, Foreign Countries, Higher Education