Purpose: The lack of attention given to administrative staff calls for a study to consider their concerns regarding the learning and use of English to communicate in internationalized universities. This case study aimed to investigate how adequately administrative staff have learned and used English to communicate with international students in an…

This study investigated the effect of formulaic language on L2 learners' ability to decode words in listening texts. One possibility was that formulas would facilitate listening by reducing the need to process every word of the sequences. However, a contrasting possibility was that the commonly reduced nature of formulaic words would hinder…