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Direct linkChen, Yu-Chuan – Asia-Pacific Education Researcher, 2015
This study aims to investigate the direction and strength of the relationships among service recovery, relationship quality, and brand image in higher education industries. This research provides a framework for school managers to understand service recovery from an operations perspective. Structural equation models were used to test the proposed…
Descriptors: Correlation, Institutional Characteristics, Questionnaires, Student Attitudes
Download full textPeng, Michael Yao-Ping; Wang, Rong-Sheng; Liu, Feng-Chi; Tuan, Sheng-Hwa – Universal Journal of Educational Research, 2017
Higher education plays a key role in national economic development. According to statistics from the Ministry of Education (MOE), there were 166 higher education institutions (HEIs) in Taiwan in 2014. This form of mass education provides more educational opportunities for students, but also causes problems like low teaching quality and…
Descriptors: Economic Development, Outcomes of Education, Educational Opportunities, Foreign Countries
Wu, Mingchang; Chen, Ya-Hsueh – Eurasian Journal of Educational Research, 2014
Problem Statement: Inter-instituted collaboration has attracted broad attention for educational quality improvement in the last decade. The team performance of these innovative team projects received foremost attention, particularly with knowledge-sharing, emotional intelligence, and team conflicts. Purpose of Study: The purpose of the study was…
Descriptors: Foreign Countries, Factor Analysis, Teamwork, Intercollegiate Cooperation
