While virtual reference has become more critical during and after COVID-19, there remains a lack of current research in patron and librarian perceptions of the service. This study aims to compare librarian and patron ratings of chat interactions and highlight trends in what these ratings may suggest. Researchers collected randomized samples of…

This study explores the common barriers and shared visions for creating access to archival collections held by libraries at Historically Black Colleges and Universities (HBCUs). One of few reports that document the needs of HBCU libraries as they relate to archives and special collections. It is based on a series of online focus groups that author…

Many libraries have disaster recovery plans, but not all have prevention and action plans to prepare for an emergency in advance. This article presents the author's review of the prevention and action plans of several libraries: (1) Evergreen State College; (2) Interlochen Public Library; (3) University of Maryland, Baltimore-Marshall Law Library;…

With many cities showing an interest in afterschool system building and research providing a growing body of useful information, this Wallace Perspective offers a digest of the latest thinking on how to build and sustain an afterschool system, and the challenges and opportunities that lie ahead for this promising work. The report (a follow-up to a…

"Research Library Issues" ("RLI") is a bimonthly report from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). This issue includes the following articles: (1) ARL Encourages Members to Refrain from Signing Nondisclosure or…

Are online activities devoid of emotion and social intelligence? Graduate students in online and blended programs at Texas Tech University and the University of Memphis were surveyed about how often they laughed, felt other emotions, and expressed social intelligence. Laughter, chuckling, and smiling occurred "sometimes" as did other…

Twenty-one scholarly papers and fourteen abstracts comprise the content of the ninth annual "Brick and Click Libraries Symposium," held annually at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future…

The Association Supporting Computer Users in Education (ASCUE) initiated a refereed track for paper submissions to the conference in 2008. In fact, at the 2008 business meeting, the membership approved three different presentation tracks: refereed with 3 blind reviews for each paper, session with paper where the author submits a paper but it is…

This article describes how librarians stepped up to the plate to rescue materials and meet the needs of thousands of uprooted evacuees from Hurricanes Katrina and Rita, employing their unique skills and resources to put forth a humane and herculean effort. In Houston and Austin, Texas; Baton Rouge, Louisiana; Memphis; Fayetteville, Arkansas; and…