With resource sharing staff staying an average of 3-5 years, capturing policies and procedures to facilitate onboarding and strengthen institutional memory is key in building consistent workflows. Creating documentation was a multi-stage process executed over several years. Initially, the staff supervisor wrote office policies and assigned staff…

The role of the student worker is expanding in academic libraries. Their unique perspectives add valuable insights to the design and delivery of library services, project development, outreach activities, and operational planning. Student-workers gain internal and external benefits from working in peer-to-peer learning environments which also…

Library workflows are an area where repetitive stress can potentially reduce staff efficiency. Day to day activities that require a repetitive motion can bring about physical and psychological fatigue. For library managers, it is important to seek ways in which this type of repetitive stress can be alleviated while having the added benefit of…

This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The…

The purpose of this study is to gain an understanding of current academic medical library circulation polices and examine methods libraries utilize to meet patron needs. Key informants were selected from five states. Statistics regarding financial practices, users, services, space access, and circulation practices were collected via survey…

The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of…

The University of North Texas Libraries provide extensive online access to academic journals through major vendor databases. As illustrated by interlibrary loan borrowing requests for items held in our databases, patrons often have difficulty navigating the available resources. In this study, the Interlibrary Loan staff used data gathered from the…

More than a project, The Big Shift is an epic library tale for the ages. What starts as a simple collection shift grows into a major space-planning project, a lesson in catalog maintenance, and thanks to Hurricane Ike, a disaster recovery effort. The Big Shift tells the story of how the University of Houston Libraries handled the numerous…

Many libraries have disaster recovery plans, but not all have prevention and action plans to prepare for an emergency in advance. This article presents the author's review of the prevention and action plans of several libraries: (1) Evergreen State College; (2) Interlochen Public Library; (3) University of Maryland, Baltimore-Marshall Law Library;…

The library landscape is changing at a fast pace, with an increase in the demand for study space including quiet, individualized study space; open group study space; and as enclosed group study space. In large academic libraries, managing limited high-demand resources is crucial and is partially being driven by the greater emphasis on group…

Laptops have become ubiquitous in academic libraries, as has the practice of circulating laptops for student use. Several studies have analyzed the how-to of loaning laptops, and a number of surveys have focused on how they are being used. However, little has been written of the practical lessons learned; the trial and error of those on the…

Libraries rely heavily on student workers for the day-to-day running of the library. Stephen F. Austin State University in Nacogdoches, Texas is no different. We report on Steen Library's training efforts to staff several public service points as well as keep materials on the shelves by cross-training student employees.

As librarians confront the Information Age, it is imperative that they remain aware of the issues that affect the profession. Traditional library skills are no longer adequate for maintaining a competitive edge in the field. Post-graduate education in digital libraries offers information professionals an opportunity to broaden their knowledge of…

Shelf reading the stacks is very often not seen as scholarly work in library circles and is therefore overlooked. However, there is a very real frustration of a patron who cannot find the material they need. There are very few studies that provide a working model for shelf reading. The authors suggest a collaborative shelf reading model based on…