The aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students' perception of cumulative satisfaction. The model includes behavioural dimensions of student satisfaction. The factors included in this cumulative summation are technical, functional, infrastructure, interaction and…

Reports on a pilot project which examined the feasibility of introducing a quality assurance system, originally developed in the United Kingdom, in Turkish universities. Although a convergence between systems was observed, there emerged significant cultural, structural, political, and technical issues that affected the transfer fo the UK system to…