This report discusses the application of the International Organization for Standards's ISO9000 quality assurance standard and Total Quality Management (TQM) to higher education in light of the "new collegialism." It defines the basic elements of ISO9000 and TQM, reviews the strengths and weaknesses of both approaches, and notes efforts…

Quality circles (QCs) are small volunteer groups of workers who meet weekly with a trained leader operating to a strict code of conduct. They use techniques of brainstorming, cause and effect classification, pareto analysis, and presentation to consider work-related problems and recommend solutions to management. QCs have been tried in educational…

This article examines effects of the 1988 Education Reform Act in the United Kingdom, especially the decline in participative decision making by teachers, increased centralization of control, and the introduction of a national curriculum. The paper also discusses the historical relationship between professional autonomy for teachers and control of…