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O'Malley, Claire E. – 1986
This discussion of the design of user-initiated help systems in computers focuses on the information that users actively seek to help them with their tasks, with emphasis on how to help users ask the questions that will bridge the gap between the initial internal (mental) form of the query and their information need as expressed by the system.…
Descriptors: Computer System Design, Design Requirements, Foreign Countries, Guides
Finlayson, Jean, Ed. – Coombe Lodge Report, 1989
This collection of papers addresses key questions facing college managers and others choosing, introducing, and living with big, complex computer-based systems. "What Use the User Requirement?" (Tony Coles) stresses the importance of an information strategy driven by corporate objectives, not technology. "Process of Selecting a…
Descriptors: College Administration, Computer System Design, Evaluation Criteria, Foreign Countries