Purpose: This paper aims to examine multiple learning cycles across a UK housebuilder organization following changes made to their quality management routine at the organizational level, through to subsequent understanding and enactment at the level of the individuals involved. Design/methodology/approach: This study uses a qualitative case study…

Amidst concerns over skills shortages, both the current British government and its coalition predecessors have, against the grain of wider austerity measures, invested heavily in the apprenticeship system. The majority of apprentices are, and have historically been, employed within small businesses. However, research suggests that, in the main,…