The first of a two-part series covers research published since 1970 that is directly relevant to interlibrary loan in the United States, with emphasis on studies of total volume, growth rate, nature of exchange relationships, characteristics of requests and types of material requested, users and uses, and financing. (47 references) (EJS)

Reports results of a survey of authority control/database maintenance librarians in 151 major academic and research libraries in the United States and Canada that investigated the current state of automation change, reactions of technical services staff to changes, and methods used to train staff in the changed technology. List of surveyed…

This discussion of the measurement of performance criteria and desired or acceptable level of achievement focuses on the performance criteria used for the evaluation of interlibrary services (success rate, turnaround time, cost, and impact of service). Document delivery, communication, and interlibrary loan research are covered. Fifty references…

Describes a study that (1) compared the amount of professional input into the decision-making process between board administered and municipally integrated public libraries, and (2) examined the relationships between levels of centralization (participation in decision making and hierarchy of authority), complexity (occupational specialties,…

Survey of 547 public library reference librarians compared to a similar study of teachers indicates that: 35% of librarians experienced burnout; burnout was high where role ambiguity and role conflict were present; role variable use in predicting burnout was statistically significant; comparison with teachers showed similarities and differences.…