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Mungin, Michael – Journal of Library & Information Services In Distance Learning, 2017
In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, Transcripts (Written Records)
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Olesova, Larisa A.; Melville, Anne Driscoll – Journal of Library & Information Services In Distance Learning, 2017
The online environment presents a unique challenge to higher education. Shifting from the face-to-face format to online not only involves rethinking course design, but requires careful consideration of when and how to teach students, how to find and evaluate information needed to successfully complete coursework. One solution is faculty teaming…
Descriptors: Library Services, Online Courses, Educational Technology, Technology Uses in Education
MCDIARMID, ERRETT W. – 1965
LIBRARIES OF ALL VIRGINIA INSTITUTIONS OF HIGHER EDUCATION WERE INCLUDED IN THIS STUDY. QUESTIONNAIRES AND OBSERVATION WERE USED TO GATHER DATA ABOUT BUILDINGS AND COLLECTIONS, ADMINISTRATION AND MANAGEMENT, INTERLIBRARY COOPERATION, EXPENDITURES, AND PERSONNEL. AMONG THE 2-YEAR COLLEGES, (1) EXCEPT FOR THOSE WITH VERY SMALL ENROLLMENTS, CAPACITY…
Descriptors: College Libraries, Higher Education, Library Collections, Library Equipment