In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…

Purpose: Key elements of a curriculum are presented for a faculty development program that integrated sustainability content with effective course design methodology across a variety of disciplines. The study aims to present self-reported impacts for a small number of faculty participants and their courses. Design/methodology/approach: A yearlong…

Museums have been transformed from facilities once preoccupied with collecting and displaying artifacts to institutions now mostly focused on education. Museum educators have been added to museums' staff, and large amounts of money have been dedicated to adult and K-12 educational programming. Stakeholders have asked to see the impact of their…

First year students, like all students at a university, comprise a diverse mixture of personal traits, backgrounds, experiences, and assorted learning styles. Each of these unique student characteristics can either enhance or inhibit successful integration to the campus community. The purpose of this study is to evaluate the impact of various…

In this paper, the authors draw on empirical data from CCRC's Scaling Innovation project to examine trends in developmental education instructional reform and outline a framework for reform adoption and adaptation. The paper's findings are based on two qualitative data sources: a scan of developmental education reforms that involved changes to…

There is wide agreement that the well-paying jobs of the future will require postsecondary credentials. But for many students attending community college, developmental (or remedial) classes in reading, composition, and/or mathematics--the courses that students often must complete before they can enroll in courses that confer credit toward a…