Alverno College is a private, liberal arts college located in a residential neighborhood on the southwest side of Milwaukee, Wisconsin. In fall 2008, the student body numbered 2,783, and there were 231 resident students. The student body is highly diverse (34% minority), and most students commute to campus for their classes. The culture at Alverno…

A discussion of the performance indicator system used at the University of Wisconsin to provide feedback to stakeholders and encourage continuous improvement of services includes background on the system's context and development, legislative and governing board involvement, resulting recommendations, and three examples of specific accountability…