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| Books | 2 |
| Guides - Non-Classroom | 2 |
| Collected Works - General | 1 |
| Reports - Descriptive | 1 |
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St. Clair, Guy – 1997
Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…
Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services
Young, Virginia G., Ed. – 1995
This book defines the role and obligations of the library trustee in a wide range of situations and also discusses keys to successful communication between the trustee and library director, staff, and patron. Chapters are: (1) "The Trustee in Today's World" (F. William Summers); (2) "Duties and Responsibilities of Trustees"…
Descriptors: Administrator Effectiveness, Administrator Guides, Administrator Role, Board Administrator Relationship
