This book is intended as an introduction to the management of quality assurance and enhancement in higher education, particularly in England. The text focuses on the relationship between institutional quality assurance and the auditing authority of the British Quality Assurance Agency for Higher Education. The chapters of part 1, "The Quality…

This book presents college and university education as a quality-oriented service with students, parents, and legislators as customers demanding quality. It attempts to blend the concept of strategic management of quality in industry with the latest thinking on the administration of higher education. The first chapter discusses the importance of…

The 14 papers in this volume examine former and current evaluation systems used in higher education in a number of countries and regions. Chapters include: (1) "Introduction, Apex Institutions, Statuses and Quality Control" (Robert Cowen); (2) "The Evaluation of the Higher Education System in Algeria" (Boutheina Cheriet); (3) "The Evaluation of…

Based on a national survey of college managers, this book discusses how incorporation of colleges in England has changed working lives of middle and senior managers. Chapter 1 describes the context in which colleges have worked since 1993 and the research rationale and methodology. Chapter 2 analyzes how far senior and middle managers' leadership…