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Business Process Redesign for Higher Education.

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Dougherty, Jennifer Dowling; And Others – 1994

Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…

Descriptors: Business Administration, Change Strategies, College Administration, Costs

Total Quality Management in Information Services. Information Services Management Series.

St. Clair, Guy – 1997

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services