Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

This guide to managing school libraries begins, in chapters 1 and 2, with a brief history of school library media programs and the role of the media specialist. Chapter 3 describes preparation programs and job seeking for the potential library media specialist. Chapter 4 discusses the first week on the job, and what the new librarian should find…

This book is intended to provide ready access to a wide range of literature about librarians educating users to utilize biomedical and health science information resources. The chapters were selected from articles published in "Medical Reference Services Quarterly" from 1987 to 1994. The 27 chapters are divided into five parts: (1)…

This guide to managing school libraries, including references to the most recent AASL guidelines, "Information Power: Building Partnerships for Learning," uses a format similar to the previous edition. Chapters 1 and 2 offer a brief history of school library media programs and describe the role of the media specialist in new technologies. The…