This book assesses the competitive strengths and weaknesses of the management practices of North American companies. It undertakes four tasks: (1) compilation and analysis of the results of "Laborforce 2000," an intensive survey of the human resource strategies of more than 400 Conference Board member companies; (2) examination of practices across…

The purpose of this book was to assist trainers in developing the skills that must be involved in a total quality management (TQM) training program. The book is organized into 17 chapters that cover the following topics: understanding the need, organizational requirements, training and the bottom line, training and organizational change, the…

This book, which is intended for new training professionals and others asked to provide training, lists the critical elements of training and details an eight-step process for providing training in the workplace. The book begins with a brief introduction explaining the purposes of training and why it has become so important. The next eight…

This book presents results of a European study into the changing role of human resource development (HRD). Chapter 1, "Introduction," describes the background, objectives, research questions, and underlying research project. Chapter 2, "Learning Organizations and HRD" (Saskia Tjepkema, Hilde ter Horst, Martin Mulder), discusses…

Selections from materials developed for a National Institute of Education two-day workshop to examine workplace perspectives on education and training policy are presented. Participants included employer and trade union representatives, education and training specialists, policy analysts, and government officials. Part I on national perspectives…

This book outlines why the skills of the U.S. workforce have become the single most important factor in the competitiveness, not only of individual companies, but of national economies. It documents the widening gap between the need for highly skilled workers and their availability, and it points out the chilling consequences that may occur if the…

This three-part book contains 17 chapters that seek to explore and establish the framework around which global organizations might embed their own corporate virtual university. Part 1: Design Issues, contains the following chapters: "Customer Orientation and Motivation: The Key to Effective Learning Organizations" (Gordon…

This book analyzes the response of employees at a southern hospital to a functional context literacy program. It uses ethnographic techniques, storytelling, and observations of workplace relations to illustrate how classism, racism, and sexism continue to be part of the workplace environment and how these factors contribute to employees'…

This book contains 13 papers by prominent scholars in the area of training and development. The following papers are included: "Foreword" (Edwin A. Fleishman); "Preface" (J. Kevin Ford); "Advances in Training Research and Practice: An Historical Perspective" (J. Kevin Ford); "Training Design, Cognitive Theory,…

This book, which is intended for practicing or aspiring instructors, curriculum developers, and others engaged in work force development at the secondary and postsecondary levels, contains eight papers explaining how to plan education and training for work. The following papers are included: "Determining the Market Demand for Skilled Workers"…

WORKTOW was a multidisciplinary action research project carried out in 27 small and medium-sized enterprises in the United Kingdom, Finland, and Norway. The main focus was on the learning of workers aged 45 and older. In-depth case studies were conducted in all three countries involving a range of learning interventions. Results showed age was not…

This book presents detailed guidelines for conducting structured on-the-job training (S-OJT), which is training based on the premise that OJT can be structured and planned so as to produce more predictable and reliable training outcomes. Together, the book's 15 chapters systematically examine the topics of meeting the demand for employee…

The 36-year effort to provide a second chance at labor market success for disadvantaged and dislocated youth and adults was reviewed. The following issues were considered: (1) current legislative proposals; (2) lessons from past employment and training programs; (3) the labor market challenges faced by young adults, older workers, dislocated…