A simple metaphor about a dipper and a bucket and decades of research to show how even the briefest interactions affect relationships, productivity, health, and longevity, is used in this book. In the short time since the book's release, educators and administrators have already discovered that creating a positive environment can have a powerful…

The connection between knowing the right or good thing to do, and then actually doing it has long been a puzzle. "Watch what we do, not what we say" goes beyond the revealing admission of a former Attorney General of the United States to the broader reality of human behavior. Parents, teachers, employers, religious educators, and society…